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Your records · Your care · One place

The MHW Clinic patient portal.

Secure access to your appointments, prescriptions, test results, and clinic correspondence — anytime, anywhere. Powered by Pabau, a UK practice management platform used by thousands of clinics.

Existing patients

Sign in to the patient portal

View upcoming appointments, request prescriptions, download test results, message your clinician, and access historical clinic letters.

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New patients

Register as a new patient

Complete our online registration in around 5 minutes. We'll set up your portal account and contact you within one working day to confirm your first appointment.

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Portal features

Everything you need, in one place.

The MHW Clinic patient portal lives on Pabau — a fully GDPR-compliant, NHS-Digital-certified platform used by hundreds of UK private clinics. Your data is encrypted, secure, and accessible only to you and your authorised clinical team.

Manage appointments

View upcoming and past appointments. Book new appointments, rebook, or cancel without phoning reception.

Test results & reports

Blood test results, imaging reports, and clinic letters arrive in your portal as soon as they're released. Download or share them with another clinician.

Message your clinician

Send a secure message to your GP, specialist, or psychologist about an ongoing matter. Replies typically within one working day.

Prescriptions

Request repeat prescriptions through the portal. They're issued by your clinician and dispensed through your preferred UK pharmacy.

Payments & invoices

View your billing history. Pay invoices online. Download receipts for insurance reimbursement.

Privacy & security

End-to-end encryption, two-factor authentication, GDPR-compliant data handling. Only you and your authorised clinicians have access.

Getting started

How to access your portal.

Step 01

Register (new patients only)

Complete our online registration form. Takes around 5 minutes. Includes basic medical history and consent for clinical record-keeping under GDPR.

Step 02

Receive your portal invitation

Within one working day of registering, we'll email you a secure link to set up your portal account. Set your password and enable two-factor authentication.

Step 03

Sign in any time

Use your portal anytime — from your phone, laptop, or tablet. Your records sync automatically. No app to install; the portal works in any browser.

Common questions

Portal questions answered.

I've forgotten my password. What do I do?

Use the "Forgotten password" link on the sign-in page. You'll receive a secure reset link to the email address registered with us. If you no longer have access to that email, please contact reception on 020 7916 0029 or WhatsApp us on 07903 284 189 and we'll verify your identity over the phone before updating your email address.

Is the portal secure? Can anyone else see my records?

Yes — the portal is end-to-end encrypted with two-factor authentication. Pabau is a fully GDPR-compliant practice management system used by hundreds of UK private clinics, certified to NHS Digital data security standards. Only you and the clinicians authorised to deliver your care have access to your records.

Is there an app or do I sign in through a browser?

The portal runs in any modern web browser on phone, tablet, or computer. There's no separate app to install — just bookmark the portal link or save it to your phone's home screen for quick access.

Can I share my records with my NHS GP or another clinician?

Yes. With your consent, we can write to your NHS GP after appointments to keep your records joined up. You can also download any test result, scan report, or clinic letter from the portal as a PDF and share it directly. We'll always ask before sharing.

I registered but didn't receive my portal invitation. What now?

Please check your spam/junk folder first — portal invitations sometimes get filtered. If you still can't find it after a couple of working days, please call reception on 020 7916 0029 or WhatsApp 07903 284 189 and we'll re-send the invitation manually.

Can I book an appointment without using the portal?

Yes — you can book directly through our online booking page, by phone on 020 7916 0029, or via WhatsApp on 07903 284 189. The portal is a convenience — nothing is required from you to access our clinical service.

Need help with the portal?

Our team is here to help.

If you're having trouble signing in, registering, or finding something in the portal, please get in touch — we'll sort it out quickly.

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