Questions, answered straight.
Booking, payment, insurance, what to expect at your appointment, services we offer, services we don’t, what to do in an emergency. If you don’t see your question here, call us on 020 7916 0029 or WhatsApp 07903 284 189 — we answer messages seven days a week.
Appointments, timing and access.
Can I get a same-day GP appointment?
Yes, most days. Same-day appointments are typically available with our GPs, usually within a few hours. Walk-ins are accepted but booking by phone (020 7916 0029), WhatsApp (07903 284 189), or online via Pabau guarantees a slot. Specialist consultant appointments (cardiology, plastic surgery, paediatrics, etc.) are usually same-week rather than same-day.
What are your opening hours?
We’re open 7 days a week, 9am to 7pm, including weekends and bank holidays. Our AI-assisted reception is available 24/7 for booking enquiries, prescription requests and general questions outside of clinical hours.
Do I need to register first?
No prior registration is required. New patients can book directly. We’ll capture basic registration details (medical history, allergies, current medications, GP details) at your first visit. You remain registered with your NHS GP — we’re a private clinic that works alongside, not instead of, NHS care.
How long does an appointment usually take?
Standard GP appointments are 20 minutes. Specialist consultations are typically 30–45 minutes for a first visit, 20–30 minutes for follow-ups. Procedures (minor surgery, aesthetic treatments, IV therapy) vary by what’s being done — we book the realistic time, not a 10-minute slot we won’t keep to.
Do you offer telephone or video consultations?
Yes, for many services. Initial GP consultations, mental health appointments, follow-ups and prescription reviews can be done by video or phone where clinically appropriate. Some assessments (procedures, examinations, anything requiring physical findings) must be in-person. We’ll be clear at booking which option fits.
Do you do home or hotel visits?
Yes, across central London for GP visits and selected procedures (IV infusions, vitamin therapy, prescription assessments). A home-visit surcharge applies. Some assessments (children with safeguarding considerations, certain specialist examinations) are clinic-only.
Costs, deposits, refunds and cancellations.
How much will my appointment cost?
Pricing is transparent and published in full on our price list. We don’t use opaque tier-based pricing or hidden surcharges. If you have specific questions about a package or combined service, call us before booking and we’ll confirm the total cost.
Do I need to pay a deposit?
A £50 deposit secures the appointment slot and is taken at booking. It is deducted from your final bill at the appointment. Deposits are refundable up to 48 hours before the appointment time. Same-day bookings are exempt from late-cancellation fees. See our Cancellation Policy for full details.
What is your cancellation policy?
Cancellations more than 48 hours before the appointment: full deposit refund. Within 48 hours: deposit forfeited. Same-day bookings are exempt. No-shows: deposit forfeited and the slot is not held for rebooking without a fresh deposit. Bereavement and serious illness waivers apply on request. See our Cancellation Policy for full details.
What payment methods do you accept?
All major UK debit and credit cards (Visa, Mastercard, American Express), contactless, Apple Pay and Google Pay. Bank transfers accepted for invoiced services. We do not accept cash for routine appointments.
Will I get a receipt for insurance or employer reimbursement?
Yes. Itemised receipts with clinical codes are provided automatically after every appointment. If you need a clinical letter to support an insurance claim, employee benefit or HSA reimbursement, we provide these free of charge.
Private medical insurance, explained simply.
Do you accept private medical insurance?
Yes — we work with most major UK insurers including Bupa, AXA, Vitality, Aviva, Cigna and WPA. Direct billing arrangements vary by insurer and service. For some appointments we may settle direct with the insurer; for others you pay upfront and claim reimbursement. We’ll confirm which applies when you book.
Will my insurance cover all services?
Not always. Most insurance plans cover diagnostic and treatment services (GP consultations, specialist appointments, blood tests, imaging) but exclude cosmetic services, wellness treatments (including IV vitamin therapy), driver medicals and pre-employment screenings. Always check your policy benefit limits and exclusions with your insurer before booking.
Do I need a pre-authorisation code?
Most insurers require a pre-authorisation reference for specialist appointments and procedures, but not for initial GP consultations. Contact your insurer’s claims line before your appointment to get the code, then provide it to us at check-in. Without authorisation, you may need to pay upfront and claim back.
What we offer, and what we don’t.
What services do you offer?
13+ specialties: private GP, urgent care, men’s and women’s health, sexual health, paediatrics, mental health (psychiatry & psychology), ADHD/autism assessments, cardiology, ENT, dermatology, gastroenterology, ultrasound, allergy testing, plastic surgery, orthopaedic, physiotherapy, minor surgery, aesthetic medicine, hair transplant, IV vitamin therapy, driver medicals, medical letters and corporate health. See all services for the full list.
What services do you NOT offer?
We do not offer: termination of pregnancy, gender-affirming hormone prescribing, controlled-drug long-term prescribing without shared-care arrangement with your NHS GP, dental services, optometry, podiatry, or emergency life-threatening care (call 999). If something you need isn’t on our list, we’ll signpost you to a clinic that does it — without commission or referral fees.
Are your doctors GMC-registered?
Yes — every doctor providing care at MHW Clinic is registered with the General Medical Council (GMC). Consultants are on the GMC Specialist Register for their specialty. Our psychologists are HCPC-registered. Our sonographer is a member of the Society of Radiographers. Each clinician’s registration details are on their profile page.
Can I see the same doctor each visit?
Yes — you can request a specific GP or specialist at booking. For ongoing care (chronic conditions, mental health, longer-term treatment plans) continuity with one clinician improves outcomes and we actively encourage it. For urgent appointments, whichever clinician is available will see you.
Can I get blood tests done here?
Yes. Blood draws are on-site and processed by The Doctors Laboratory (TDL), one of the UK’s largest accredited private labs. Routine results return in 24–48 hours; specialised tests (allergy panels, hormone panels, autoimmune) take 3–10 days. You can request specific tests directly or have them as part of a clinical workup.
Can you write me a prescription?
Yes, where clinically appropriate after consultation. Private prescriptions can be filled at most UK pharmacies. For controlled drugs (ADHD medications, strong painkillers, sedatives) we typically operate under shared-care arrangements with your NHS GP — this isn’t bureaucracy, it’s safer prescribing.
Care for children, babies and teens.
Do you see children and babies?
Yes. Our GPs see children of all ages, and our consultant paediatrician Dr Radka Velitchkova sees infants through to adolescents for specialist concerns — growth and feeding, allergies, asthma, developmental review, mental health, complex symptoms. Same-week paediatric appointments are usually available.
Do parents need to attend with their child?
For children under 16, a parent or legal guardian must attend the appointment. For 16- and 17-year-olds, parental attendance is encouraged but not required if the young person has Gillick competence and prefers to be seen alone — we follow Fraser guidelines on confidentiality.
Do you offer ADHD or autism assessments for children?
Currently we offer adult ADHD and autism assessments through Dr Nikolay Kralimarkov. We are developing a paediatric neurodevelopmental pathway for 2026. For now, paediatric ADHD/autism assessment requests are referred onward to specialist children’s services and we can help with that referral.
Can I get parent support without a clinical assessment?
Yes. Elif Zeynep Özbey is our Parent Support Adviser, providing non-clinical guidance on parent-child relationships, screen time and digital identity, behaviour and communication, school challenges, and bilingual/bicultural family dynamics. This is educational support, not therapy or assessment.
Psychology, psychiatry, getting started.
What’s the difference between psychology and psychiatry?
Psychiatrists are medical doctors who can diagnose mental health conditions and prescribe medication. Psychologists are non-medical specialists in therapy, assessment and behaviour change. Many mental health journeys benefit from both. If you’re not sure which you need, an initial GP consultation can help triage.
Can I just book therapy directly?
Yes — you can book directly with our psychologists for an initial assessment without GP referral. CBT, schema therapy, trauma-focused therapies and general therapy for anxiety, depression and life transitions are available. Sessions are typically 50 minutes, weekly or fortnightly.
Do you assess adult ADHD?
Yes, with consultant psychiatrist Dr Nikolay Kralimarkov. Adult ADHD assessment includes screening questionnaires, detailed history (often with collateral information from family), formal diagnosis where indicated, and discussion of treatment options. Medication titration follows formal NICE-aligned protocols, typically under shared-care with your NHS GP.
Is what I tell the psychiatrist confidential?
Yes, with the standard clinical limits: confidentiality is broken only where there’s serious risk of harm to yourself or others, a child or vulnerable adult is at risk, or a court compels disclosure. These limits are explained at your first appointment and are the same as any UK clinical mental health service.
What if I’m in crisis right now?
If you’re in immediate danger, call 999 or go to your nearest A&E. The Samaritans are available free 24/7 on 116 123. For mental health crisis support in London, NHS 111 has a dedicated mental health option. MHW Clinic provides planned mental health care and is not a crisis service.
DVLA, TfL, PCO and certificate work.
Do you do DVLA D4 medicals?
Yes — full DVLA Group 2 (HGV/PCV) D4 medical assessments with examination, eye test and report. Same-week appointments including weekends. The completed D4 form is provided directly to you for submission to the DVLA. Pricing is on our price list.
Do you do TfL or PCO medicals for taxi/private hire?
Yes — TfL Group 2 medical assessments for London taxi and private hire drivers (PCO licence). The medical complies with TfL requirements and the form is provided directly to you. Same-week appointments available 7 days a week.
Can you write a fit-to-fly or travel letter?
Yes — fit-to-fly letters, fit-to-travel certificates for medical conditions, vaccination records, and letters confirming medication for customs (controlled drugs in carry-on, insulin pumps, etc.). All require a consultation first to assess fitness; we cannot write these without seeing you.
Do you provide private sick notes / medical certificates?
Yes, after a consultation. Private sick notes (sometimes called “med 3 equivalents”) can be issued for self-certification up to 7 days, and longer where clinically indicated. Most UK employers accept private sick notes; please check with your HR if unsure before booking.
Injectables, plastic surgery, and hair transplant.
Who actually performs the aesthetic treatments?
All anti-wrinkle injections, dermal filler, polynucleotides, Profhilo and PRP are administered by GMC-registered doctors only. We do not employ aesthetic nurses or beauticians for injectables. The treatment plan, consent and procedure are all medic-led.
What’s the cooling-off period for aesthetic treatments?
We require a minimum 14-day cooling-off period between consultation and any aesthetic procedure. This isn’t an upsell technique — it’s for your protection. Pressure tactics, same-day treatments and consultation-as-sales-pitch are not how we work.
Do you do hair transplant in-clinic?
Yes — FUE and DHI hair restoration performed in our Whitechapel clinic. Consultation with our doctors, no overseas travel needed, full UK regulatory framework (CQC-registered, GMC-led), and follow-up care without the language and continuity gaps that come with Turkey procedures.
Will I have before-and-after photos taken?
Clinical photography may be taken for your own clinical record (so we can compare progress over time). We do not use patient images for marketing without separate, explicit, withdrawable written consent. There is no obligation to consent to marketing photos in order to receive treatment.
Where we are, how we’re regulated.
Where are you based?
97-99 Whitechapel Road, London E1 1DT. Three minutes’ walk from Whitechapel station (Elizabeth Line, District, Hammersmith & City, Overground). Five minutes’ walk from The Royal London Hospital. See contact for directions and parking.
Are you CQC-registered?
Yes — My Health & Wellbeing Clinics Ltd is registered with the Care Quality Commission and has been since April 2024. Company number 14811638. All clinical services are delivered within the CQC regulatory framework.
What languages do your team speak?
English, Turkish, Bulgarian and Bengali across the team. Most appointments can be conducted in your preferred language — please mention your language preference when booking so we can match you with the right clinician.
How do I leave a review or make a complaint?
Reviews are welcomed on Google (where we currently hold a 4.8 rating from 199 verified reviews). For complaints, please see our complaints policy — we aim to acknowledge complaints within 3 working days and resolve them within 28. If you remain unhappy after our internal process, the CQC and the Independent Sector Complaints Adjudication Service (ISCAS) provide external review.
How do you protect my data?
We are registered with the Information Commissioner’s Office (ICO) and operate under UK GDPR. Patient records are held in Pabau’s secure clinical system. We never sell patient data, ever. Full details in our privacy policy.
Can’t find your answer? Just ask.
Our team answers calls and WhatsApp messages 7 days a week. AI-assisted reception is available 24/7 for booking and prescription enquiries.
Call 020 7916 0029 · WhatsApp 07903 284 189 · email info@mhwclinic.co.uk