Patient Feedback Survey | Help Us Improve

1. Overall recommendation

This is the standard NHS Friends and Family Test — the single most-watched measure of patient experience in UK healthcare.

Thinking about your most recent visit, how likely are you to recommend MHW Clinic to friends and family if they needed similar care or treatment? required

Please tell us the main reason for your answer.

2. Quality of care

CQC inspects healthcare providers against five key questions. Score each from 1 (poor) to 5 (excellent).

Safe — did you feel safe during your care? (cleanliness, equipment, infection control, treatment safety)

PoorExcellent

Effective — was your treatment based on best practice, and did it give you the outcome you needed?

PoorExcellent

Caring — did our staff treat you with kindness, dignity and respect?

PoorExcellent

Responsive — did our service respond to what mattered to you? (waiting times, accessibility, language, individual needs)

PoorExcellent

Well-led — was the clinic organised, professional and well-run? (clear processes, communication, follow-through)

PoorExcellent

3. Your journey, step by step

A few questions about specific moments in your experience.

Did you start your appointment on time?

Did your clinician explain things in a way you could understand?

ConfusingVery clear

Were you involved in decisions about your care as much as you wanted to be?

Yes, definitely

Yes, to some extent

No

I didn’t want or need to be

4. In your own words

The most useful feedback is specific. Tell us what worked, what didn’t, and what we should change.

What did we do well? (a clinician, a moment, a feeling that mattered)

What could we have done better?

If you could change one thing, what would it be?

Did anything happen that you felt was unsafe, unprofessional or that worried you?

No

Yes, but minor

Yes — please contact me

If you choose “please contact me” we strongly recommend leaving your contact details below.

Detail (if relevant)

5. About your visit

Helps us understand which service the feedback relates to.

What type of appointment was it?

Approximate date of visit (optional)

Was this your first visit to MHW Clinic?

Yes

No — I’m a returning patient

6. Equality monitoring (optional)

Helps us check we deliver equal-quality care to everyone. All questions optional. Anonymised in our reporting, never linked to your clinical record.

Age band

Ethnicity

First language

Do you have a long-term health condition, disability, or sensory impairment?

Yes

No

Prefer not to say

7. Your details (optional)

You can submit anonymously. If you give us details, we reply within 5 working days.

Name

Email

It’s OK to contact me about this feedback if needed.

If my feedback is positive, you may publish my first name and comment as a testimonial (we’ll always check with you first).

Tell us about your experience.

1. Overall recommendation

2. Quality of care

3. Your journey, step by step

4. In your own words

5. About your visit

6. Equality monitoring (optional)

7. Your details (optional)