Bookings & scheduling
Same-day, same-week and routine bookings across all our services. Phone, WhatsApp, in-person and online. Help finding the right clinician for what you need.
Front of House · Reception
Eylul Cinar.
Reception & Patient Liaison · English & Turkish
Eylul Cinar is part of the reception and patient liaison team at MHW Clinic. She is one of the first people you'll speak to when calling, messaging or visiting the clinic — for bookings, enquiries, insurance questions and the practical support that makes a visit run smoothly. She speaks English and Turkish.
About Eylul Cinar
First contact, in two languages.
Reception isn't just answering phones. For many patients it's the first impression of the clinic — whether they feel welcomed, listened to, and looked after. Eylul brings that warmth to the role, alongside the practical skills needed to handle a busy private practice front desk.
Day-to-day she handles bookings (in-person, by phone, by WhatsApp and via online channels), routes enquiries to the right clinician, helps patients with insurance pre-authorisation paperwork, supports first-time visitors with registration, and manages the flow of patients through the clinic during the working day.
She speaks English and Turkish, which matters for our Turkish-speaking patient base — particularly those new to the UK private healthcare system or unfamiliar with the practical paperwork involved. For anything beyond reception's remit, she'll route you to the right clinician, the Practice Manager, or the right administrative team member.
What they do
Where they help.
Where they fit into the clinic. The day-to-day work and the boundary of scope.
Patient registration
Registration for new patients, paperwork support, identification verification, GP correspondence consent. Practical help getting started with private healthcare.
Insurance support
First-line support for patients using private medical insurance — help understanding what we need from your insurer, pre-authorisation processes, claim forms.
Turkish-language reception
Reception support in Turkish for patients who prefer to handle bookings and queries in their first language. Routine for our Turkish-speaking patient base.
Where to find them
Across the clinic.
Related services and pages.
If you’re contacting us
What to expect.
How to get in touch
The reception team is available 7 days a week, 9am–7pm in person and by phone. Out-of-hours queries are handled by our AI reception system and routed to the team the next working morning.
What we can help with
Bookings across all services, insurance pre-authorisations, registration paperwork, follow-up scheduling, complaints, billing queries, and signposting to the right clinician for your concern.
What we can’t do
Reception and operations staff don’t provide clinical advice. For medical questions, we’ll book you in with the right clinician. For anything urgent and clinical, we’ll signpost to the right service — including A&E where needed.
Languages spoken
Our reception team collectively speaks English, Turkish and Bulgarian. We’re used to supporting patients who are new to UK private healthcare and need things explained clearly.
Operations team · English & Turkish · Whitechapel
Speak to Eylul Cinar.
Reception is here 7 days a week to help with bookings, enquiries, insurance and patient support. In-person at our Whitechapel clinic, 9am–7pm. Phone, WhatsApp and online out-of-hours.
Common questions
About Eylul Cinar — in brief
How do I book an appointment with Eylul?
You can book an appointment with Eylul directly through our online booking system at partner.pabau.com, by WhatsApp on +44 7903 284 189, by calling 020 7916 0029, or by emailing info@mhwclinic.co.uk. Same-day and next-day appointments are often available.
What languages does Eylul speak?
Eylul speaks English and Turkish. Patients who prefer to be seen in Turkish can request Eylul specifically when booking, so no interpreter is required.
What does Eylul specialise in?
She works in clinical support. For a full breakdown of her clinical interests, see the ‘Clinical focus’ section above.
Is Eylul regulated and supervised?
Eylul works under the clinical supervision of senior team members at MHW Clinic and within the wider clinical governance framework of the practice. The clinic is regulated by the Care Quality Commission (CQC).
Where is Eylul based?
Eylul works at MHW Clinic, 97-99 Whitechapel Road, London E1 1DT. The clinic is a 4-minute walk from Aldgate East station and a 6-minute walk from Whitechapel Elizabeth Line station.
Does Eylul accept private medical insurance?
MHW Clinic accepts self-pay and most major UK private medical insurers including Bupa, AXA Health, Vitality, Cigna and WPA. Please confirm cover with us at the time of booking, as not every consultation type is covered by every insurer.