My Health & Wellbeing Clinic operates as a private medical facility, and all services provided are chargeable. By booking an appointment with the clinic, you are entering into a contractual agreement to pay for the time and professional services of the clinician, regardless of the outcome of the consultation or whether any specific documentation or treatment is provided.
A deposit of £50 or full payment is required in advance in order to secure an appointment. This deposit is applied towards the total cost of the consultation. Payment for all services must be completed prior to leaving the clinic. Additional services, including investigations, prescriptions, or procedures, may incur further charges.
Our clinicians are fully responsible for their clinical practice, including any advice, investigations, diagnoses, or treatments provided. All clinical decisions are made based on professional judgement and in accordance with applicable standards of care. The clinic does not provide out-of-hours services, and patients requiring urgent or emergency care should seek appropriate services such as NHS 111 or 999.
Patient confidentiality is a fundamental principle of our practice. All personal and medical information is handled in accordance with data protection legislation and professional standards. Information will only be shared with third parties where necessary for your care or where required by law. While we use secure communication systems, it is important to recognise that electronic communication carries inherent risks.
As part of our service delivery, we use AI-supported systems, including Lyngo AI and Heidi AI. These systems are used to support administrative processes and clinical documentation respectively. Their use is carefully governed, and they do not replace clinician judgement or responsibility. All outputs are subject to review by qualified professionals.
Consultations are conducted directly with the patient or, in the case of individuals under the age of 16, with a parent or legal guardian. We are unable to provide consultations to third parties without appropriate consent. Patients must be physically located within the United Kingdom at the time of consultation.
We operate a zero-tolerance policy towards abusive, threatening, or inappropriate behaviour. We reserve the right to refuse treatment or terminate services where such behaviour occurs, where payment terms are not met, where requests are clinically inappropriate, or where the patient’s needs fall outside the scope of services we can safely provide.
Appointments may be cancelled up to 24 hours in advance. Where cancellation is made within this timeframe, any deposit will be refunded minus a £15 administration fee. Cancellations made within 24 hours of the appointment time are non-refundable. Failure to attend an appointment or arriving more than 10 minutes late will be treated as a missed appointment, and any deposit or payment will be forfeited.
Refunds, where applicable, will be processed to the original payment method within seven days, although it may take up to ten working days for the funds to appear in your account. Medications, tests, and treatments are non-refundable once provided. A £35 administration fee may apply to refunded services to cover reasonable costs incurred by the clinic.