Cookies Policy.
What cookies we use, why, and how to control them. We ask for your consent before placing anything non-essential on your device.
What cookies are
Cookies are small text files that are placed on your device when you visit a website. They help us recognise your device and improve your experience. Some are essential for the website to work; others help us understand how our site is used so we can make it better.
By using our website, you agree to the terms of this policy. If you do not agree, you should not use the website or submit personal information.
Types of cookies we use
We use four categories of cookies:
- Strictly necessary — essential for the website and our booking system to function. These cannot be disabled.
- Analytical — help us understand how users interact with the website so we can improve it. Requires your consent.
- Functional — remember your preferences (such as language or accessibility settings). Requires your consent.
- Targeting or marketing — used to measure the effectiveness of our marketing and provide relevant content. Requires your consent.
Cookies and services we use
The list below names the main third-party services that may place cookies on your device. We may update this list as our services change.
This list is not exhaustive — minor cookies set by these services (for example, Google's _ga session identifier) are listed in the named providers' own cookie disclosures linked above.
How to manage your cookie preferences
You'll see our cookie banner when you first visit the site. You can accept all, reject all non-essential, or choose individual categories.
To change your choices later:
- Clear cookies in your browser settings — our banner will reappear on your next visit
- Use browser-level controls to block specific cookie types (see below)
- For Google Analytics specifically, install Google's opt-out browser add-on
Managing cookies in your browser
If you disable cookies
If you disable strictly necessary cookies, parts of the website — particularly online booking and patient login — will not function. Disabling analytics or marketing cookies will not affect your ability to use the site.
Cookies and your personal data
Some cookies collect technical information such as your IP address, browser type, device information, and details about how you use our website. We use this information to:
- Respond to enquiries and provide services
- Manage appointments
- Improve our website and services
- Monitor website performance and security
- Send marketing communications where you have given consent
- Comply with legal obligations and prevent fraud
All personal data is stored securely within the UK or European Economic Area. Where data is transferred outside these areas (for example, some of our third-party providers are based in the United States), appropriate safeguards such as Standard Contractual Clauses are in place.
For full details of how we handle personal data, see our Privacy Policy.
Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices or cookie use of external sites, and you should review their policies before providing personal data.
Your rights
You have rights under data protection law in relation to any personal data collected via cookies, including the right to access, correct, delete, restrict, object to processing, or transfer your data. You also have the right to withdraw consent at any time.
To exercise your rights or raise a concern, email info@mhwclinic.co.uk.
Complaints
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office:
- Website: ico.org.uk
- Phone: 0303 123 1113
Updates to this policy
This policy may be updated from time to time to reflect changes in legal requirements or our services. Please check this page regularly for updates.