My Health and Wellbeing Clinic
My Health and Wellbeing Clinic is committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations.
By using our website, you agree to the terms of this policy. If you do not agree, you should not use the website or submit personal information.
We are the data controller for any personal data you provide through our website.
We may collect personal information when you use our website. This may include information you provide directly, such as your name, email address, phone number, and any details submitted through contact forms or enquiries. We may also collect technical information such as your IP address, browser type, device information, and details about how you use our website, including pages visited and time spent on the site
We use this information to respond to enquiries, provide services, manage appointments, improve our website and services, monitor website performance, and send marketing communications where you have given consent. We may also use your information to comply with legal obligations, protect our systems, and prevent fraud.
We will only process your personal data where we have a lawful basis to do so. This may include your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.
We will retain your personal data only for as long as necessary. This will depend on the purpose for which the data was collected, legal requirements, and clinical record retention guidance where applicable.
We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. However, please be aware that transmission of information over the internet is not completely secure, and any data you send is at your own risk.
We may share your personal data with trusted third parties where necessary. This may include service providers, IT systems, business partners, or regulators. We will only share information where it is necessary and lawful to do so. We do not sell your personal data.
We may also disclose your information if required by law or to protect our rights, property, or safety, or that of others.
All personal data is stored securely within the UK or European Economic Area. Where data is transferred outside these areas, appropriate safeguards will be in place.
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites, and you should review their policies before providing personal data.
You have rights under data protection law. These include the right to access your data, correct inaccurate information, request deletion of your data, restrict processing, object to processing, and request transfer of your data. You also have the right to withdraw consent at any time where consent is the basis for processing.
If you wish to exercise your rights or have any concerns about your data, you can contact us at info@mhwclinic.co.uk.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office via www.ico.org.uk or by calling 0303 123 1113.
Cookies are small text files that are placed on your device when you visit a website. They help us recognise your device and improve your experience.
We use different types of cookies. Strictly necessary cookies are essential for the website to function and cannot be disabled. Analytical cookies help us understand how users interact with the website so we can improve it. Functionality cookies remember your preferences to improve your experience. Targeting or marketing cookies may be used to provide relevant content or advertising.
We will ask for your consent before placing non-essential cookies on your device. You can accept or reject cookies through our website cookie banner. You also have the option to manage your cookie preferences at any time.
If you choose to disable cookies through your browser settings, some parts of the website may not function properly.
We may use third-party services such as analytics providers, which may also place cookies on your device. These third parties have their own privacy policies.
We will not set non-essential cookies unless you have given clear consent. You will be provided with the option to accept or reject cookies when you first visit the website.
You have the right to withdraw your consent to cookies at any time.
If you have a complaint about how your personal data has been used, you can contact us directly. We will acknowledge your complaint within 14 days and aim to provide a full response within 30 days. If the matter is complex, this may be extended, and you will be informed.
If you are not satisfied with our response, you may escalate your complaint to the Information Commissioner’s Office.
We keep records of all data protection complaints and use them to improve our processes.
This policy may be updated from time to time to reflect changes in legal requirements or our services. Please check this page regularly for updates.